Refund policy
Refunds and Returns
Fynare is committed to providing customers with high-quality goods. However, we understand that occasionally you may need to return or refund an item. If you are not completely satisfied with your purchase for any reason, we offer a convenient 60-day returns policy. This means that you have 60 days from the date you received the item to request a return. Returns requested after 60 days will not be entertained.
This policy outlines the terms and conditions for returns and refunds for items purchased on our website.
1. Return and Refund Eligibility:
– Defective Products: If the item you received is damaged or defective, you may request a return or refund. This includes manufacturing defects and quality issues.
– Wrong Product: If the item you received is not what you ordered, we will assist you in returning or exchanging it.
2. Return Period:
– You must notify us within 60 days of receiving the product that you intend to return the product.
3. Return Process:
– To initiate a return, please contact our customer support team via email [tangyijie163@gmail.com] with your order number, reason for return, and any relevant photos of the product.
– Our team will evaluate your request and provide you with a return address, including applicable return shipping labels.
4. Return Conditions:
– Items must be returned in their original condition, including all tags and original packaging.
– For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to refuse returns if the items do not meet the above conditions.
5. Refund Process:
Once we confirm that the item matches the buyer's description, we will process the refund within 1-2 business days. The refund will be refunded to your original payment account. Please note that the time it takes for the refund to arrive depends on your card issuer and usually takes 7-15 days.
6. Return Fees
There is no additional handling fee for returns. If the return is due to our own reasons, such as the wrong item or quality issues, we will refund the full amount including return shipping.
However, if the return is requested by the buyer due to personal preference or ordering the wrong item/color, etc., the buyer is responsible for the return shipping.
7. Exchange:
If you would like to exchange for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. There is no additional handling fee and shipping fee for the exchange.
8. Cancellation:
– If you wish to cancel your order before it is shipped, please contact us immediately. Once the item is shipped, we will process it according to our standard return policy.
9. Contact us:
– If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team [tangyijie163@gmail.com].
Note: Fynare reserves the right to update and modify this return and refund policy at any time. It is your responsibility to review this policy regularly for any changes. Your continued use of our website constitutes your acceptance of these policies.
Return address: 2403, Building 6, Jindi Kaixuan Plaza, No. 27 Longcheng Avenue, Nanlian Community, Longgang Street, Longgang District, Shenzhen, Guangdong, China, 518172
Email: tangyijie163@gmail.com
Opening hours: Monday to Friday: 09:00 – 22:00, Saturday to Sunday: Closed (UTC+8)